I was in town on the 14th. of March on business. I didnt feel like driving somewhere to get something to eat. So, as usual, I called these guys for a pizza to be delivered. The call was made at 6:20 pm for a large deluxe pizza. The guy who took the order said it would be 1 1/2 hours!!!!!!. So I rolled with it and said ok. When the pizza arrived it was cold. So I paid then attempted to call the store. The phone was answered the manager spoke so quick you could hardly make him out and asked he could put me on hold. And before I could answer he put me on hold. ( NOT HAPPY AT THIS POINT) So I called back and he did it again, and a third time as well. So when I called a 4th time I hollered NNNNNNNNnooooooooo , dont put me on hold!!!!!!! The only excuse I got was they were busy. He did offer to deliver another pizza for free. But would you wait another 1 1/2 hours for another possibly cold pizza? I travel the quite extensively and often order from these folks. This is the 1st time for this to happen. So, I hould have to say it possibly comes down to a manager who has little to none customer relations experience. Maybe a refresher course in management procedures? I will never call these folks again when Im in Beaumont.........