HORRIBLE, HORRIBLE, HORRIBLE service from the owner's wife!!! I am a teacher at a neighborhood school and several of my colleagues and I have been ordering from Gambino's for several years. The last few times, our orders have been incorrect and late on the deliveries, but we have overlooked those times. Today was absolutely the worst service I have ever received from a restaurant! I called an order in at 10:45 am for two pizzas to be delivered at 12:00. At 12:10, the food was not there so I called. The woman (who turned out to be the owner's wife) said that the guy should be to my school at any moment and she would also call the driver to see where he was. The driver then called me to get directions. At 12:20, I called again to tell the woman that her driver was still not there and asked if I could pay half of the amount due. She said that it would be fine to not pay at all. I was very happy with that service. She said she would call her driver again. At 12:30, the driver arrived. He gave me the pizzas, I said thank you and went on my way back into the school. Now the other teachers and I had less than half of our lunch time left. The woman called me and asked if I had received the pizzas, which I again thought was great customer service. SHE THEN CONTINUED AND ASKED WHY I HADN'T TIPPED HER DRIVER. I THEN EXPLAINED TO HER, AS MY COLLEAGUES AND I WERE OPENING THE PIZZA BOXES THAT THE PIZZAS WERE ALL SMASHED INTO ONE CORNER OF THE BOX. IT WAS AS IF THE DRIVER HAD BEEN RACING AROUND AND THE PIZZAS WERE SLIDING ALL OVER THE PLACE. IT LOOKED LIKE THE PIZZAS HAD BEEN THROWN IN THE TRASH CAN AND THEN PULLED OUT AND PUT IN THE BOXES. SHE, THE OWNER'S WIFE, PROCEEDED TO TELL ME TO NEVER CALL BACK AND ORDER FROM THEM AGAIN! ARE YOU KIDDING ME????? HER DRIVER WAS LATE, HER DRIVER SMASHED THE PIZZAS AND WHEN I TOLD HER ABOUT IT, SHE TELLS ME TO NEVER CALL AGAIN??? I am absolutely shocked that an owner would treat repeat customers this way over two pizzas! I offered to take in or email photos of how the pizzas were delivered and she refused saying that she didn't need to see them.
My colleagues and I will NEVER go back and give that woman our money! She made a huge mistake! There were eight of us eating those pizzas today and we work at 5 different neighborhood schools. Guaranteed, we will all be telling our other friends and colleagues how horrible the service was that we that received from the owner's wife at Gambino's and we will never eat there again! I called tonight to speak to the owner and that woman answered the phone. When I asked for the owner, she said that she was the owner's wife. When I questioned her about how she treated me this afternoon, she said that I should have tipped her driver because that's the only money he makes. She just admitted that she doesn't even pay her driver and the only money he makes is from delivering their orders! WOW, what a horrible establishment to not pay their workers! Isn't that against the law? I wonder if they're even claiming him on their taxes as an employee? Maybe they're paying him under the table. Maybe I should report them!
I wish this site allowed photos to be posted! I would show all of you their level of service in what they deliver.
According to another post, the owner's name is Sandra. Thanks Sandra for a horrible job!