I have been a frequent customer of this local business for over a year. While the food is great, the customer service, friendliness, and carry-out times are poor at best.
After my last experience with the Sugarhouse location, I will no longer give my business to them.
I had ordered a carry-out at 9:40PM. The woman on the phone stated the pizza would be ready in 10-15 minutes. I received a call 9:58PM in which she stated that they had burned the pizza and that they would need to cook another one and to show up in 7-10minutes.
I arrived to pick up my pizza at 10:15PM. The woman was turning out the lights and had locked the door. I politely waved to her and she came to the door and in a rude tone, stated that they were closed. I told her that she had JUST called me 15 minutes ago to tell me about the situation. She denied the story and stated that she had called me over 40 minutes ago. She then rolled her eyes and said she had closed her register. I showed her the Call Log on my cell phone, proving that I had just received the call. She shut the door on me and walked away.
I find this highly inappropriate, unprofessional, and wrong. Especially since they are they are the ones who caused the delay in the first place.
Please do not support this business.