I rate the manager a ZERO!! She over serves alcohol then allows drunks to harass her staff and other customers with derogatory comments about their female body parts. When I made a complaint to her and asked her to have them leave, her excuse was, "They are my weekly customers". So when the intoxicated "weekly customers" continued to harass myself and my family, I approach her again to ask her why she disregarded my requests to deescalate the situations in the first place by asking them to leave as we sat through dinner being harassed by them, her answer was " what do you want me to do about it"? And she walked away from me and told ME to leave. Oh and this was after she refused to come out of her office and talk to me and wanted me to call her by phone instead.
Last, I remember you go to a bar to get drunk and to a restaurant to enjoy a dinner out with your family. As for customer service, isnt the manager supposed to make things right??? Sounds like someone needs some management skills training or needs to find another type of job! This is a huge loss of my business as well as many others I give this place an extremely poor rating, to say the least.....
Not to mention the drunks got in two separate vehicles and DROVE off, let's hope they didnt get into an accident and kill someone.From what I was told they were drinking for about 3 hours and had never ordered food and are there every Sunday.